Privacy Policy

Personal Information

When you make a purchase or interact with our website, we may collect:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment information
• Order history

Device Information

We may automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type
• Device type
• Operating system
• Website usage data
• Cookies and similar tracking technologies

We use your information to:

• Process and fulfill your orders
• Provide customer support
• Communicate regarding your purchases and account activity
• Improve our website, products, and services
• Prevent fraud and unauthorized transactions
• Comply with legal obligations
• Send promotional communications, where permitted by law

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features and functionality of the website.

We may share your information with trusted third-party service providers, including:

• Payment processors
• Shipping and logistics partners
• Marketing service providers
• Analytics providers
• Legal or regulatory authorities when required by applicable law

We do not sell, rent, or trade your personal information to third parties.

All payments are processed through secure third-party payment providers. Heartknot does not store complete credit card or payment card information on its servers.

We retain your personal information only for as long as necessary to:

• Provide our services
• Complete transactions
• Meet legal and regulatory requirements
• Resolve disputes
• Enforce our agreements

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your information
• Object to certain processing activities
• Withdraw consent where applicable
• Request a copy of your personal data

To exercise any of these rights, please contact us using the details provided below.

Our website may contain links to external websites. We are not responsible for the privacy practices, content, or policies of third-party websites.

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Heartknot is hosted on Shopify, which provides the e-commerce platform that enables us to sell our products and services. Your data may be stored through Shopify's secure data storage systems, databases, and applications.

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the revised effective date.

Residents of certain regions may have additional rights regarding their personal information, including the right to access, correct, delete, or request a copy of their data.

To submit a privacy-related request, please contact us at: mail@heartknot.in