Terms of Service

Last Updated: June 2026

Overview

This website is operated by Heartknot. Throughout the site, the terms "Heartknot," "we," "us," and "our" refer to Company operating under the brand name Heartknot.

By accessing our website, browsing our products, or purchasing from us, you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, please discontinue use of the website.

We reserve the right to update, modify, or replace these Terms at any time. Any changes will be effective immediately upon posting on this page.

Online Store Terms

By using this website, you represent that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

You agree not to use our products, services, or website for any unlawful, fraudulent, or unauthorized purpose, nor to violate any applicable laws and regulations while using our services.

Products and Services

We strive to ensure that all product descriptions, images, pricing, and availability information are accurate. However, we do not warrant that such information will always be complete, accurate, current, or error-free.

We reserve the right to:

  • Refuse service to anyone at any time.
  • Limit or cancel quantities purchased per person, household, or order.
  • Modify, discontinue, or replace products without prior notice.
  • Correct any errors, inaccuracies, or omissions relating to product information, pricing, or availability.

Product images are provided for illustrative purposes and may differ slightly from the actual product due to photography, screen settings, or handcrafted variations.

Pricing and Payment

All prices displayed on the website are in Indian Rupees (INR) unless otherwise specified and are subject to change without notice.

Payment must be completed through our approved payment methods before order processing begins.

We reserve the right to refuse or cancel any order if:

  • Payment authorization fails.
  • Fraudulent activity is suspected.
  • Incorrect pricing or product information is displayed due to a technical error.

In the event of a pricing error, we reserve the right to cancel affected orders and issue a full refund if payment has already been received.

Order Acceptance and Cancellation

Receipt of an order confirmation does not constitute
acceptance of your order. We reserve the right to accept, reject, or cancel any
order for any reason, including product unavailability, pricing errors, or
suspected fraudulent activity.

If an order is cancelled after payment has been processed,
an appropriate refund will be initiated in accordance with our Refund Policy.