Refund & Return Policy

You may request a return within 48 hours of receiving your order if:

• The item received is damaged, defective, or incorrect.
• The product is unused, unworn, and in its original condition.
• The item is returned with its original packaging, tags, and accessories.

The following items are not eligible for return or exchange:

• Personalized or custom-made products
• Gift cards
• Clearance or final sale items
• Products that have been used, altered, damaged by the customer, or returned without original packaging

To initiate a return:

• Contact us at mail@heartknot.in within 48 hours of delivery.
• Provide your order number and the reason for the return.
• Share clear photos of the product and packaging.
• Once your request is reviewed and approved, we will provide return instructions.

Please note that returns sent without prior authorization may not be accepted.

We offer exchanges only in the following cases:

• Damaged or defective products
• Incorrect items received

Requests for exchanges must be made within 48 hours of delivery.

Once we receive and inspect the returned item:

• Approved refunds will be issued to the original payment method.
• Refunds are generally processed within 5-10 business days.
• Depending on your bank or payment provider, additional processing time may apply before the amount reflects in your account.

• If the return is due to a damaged, defective, or incorrect item, Heartknot will bear the return shipping charges.
• For all other approved returns, customers are responsible for return shipping costs.

Original shipping charges paid during purchase are non-refundable unless required by applicable law.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide:

• Your order number
• A brief description of the issue
• Clear photographs of the product and packaging

We will work to resolve the issue as quickly as possible.

Orders may be cancelled within 24 hours of placement. Once an order has been processed or shipped, it cannot be cancelled.