Shipping policy

Last Updated: June 2026

Thank you for shopping with Heartknot. We are committed to delivering your orders safely and efficiently while providing a smooth shopping experience.

Order Processing Time

·        Orders are typically processed within 1–3 business days after payment confirmation.

·        Orders are not processed or shipped on weekends or public holidays.

·        During periods of high order volume, processing times may be slightly extended.

Shipping Time

Estimated delivery timelines are:

·        Domestic Orders: 5–10 business days

·        International Orders: 7–21 business days

Please note that delivery times are estimates and may vary due to location, customs procedures, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

For international orders, any applicable customs duties, taxes, or import fees are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking details, where available.

Please allow up to 48 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at the time of purchase.

If an incorrect address is provided and the package is returned to us, additional shipping charges may apply for reshipment.

Lost or Delayed Shipments

While we strive to ensure timely delivery, Heartknot is not responsible for delays caused by shipping carriers, customs clearance, weather conditions, or circumstances beyond our control.

If your package appears to be lost, please contact us and we will assist in coordinating with the shipping carrier to investigate the issue.

Damaged Packages

If your order arrives damaged:

·        Take clear photographs of the damaged package and product.

·        Contact us within 48 hours of delivery.

·        Include your order number and supporting photographs.

We will review the issue and work towards providing an appropriate resolution.

Delivery Confirmation

Once tracking information indicates that an order has been successfully delivered, Heartknot is not responsible for lost or stolen packages left at the delivery location.

Contact Us

For any shipping-related questions or assistance, please contact us:

Heartknot
Email: mail@heartknot.in

We appreciate your trust in Heartknot and look forward to delivering meaningful gifts for every special occasion.